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Keeps asking me to renew a subscription....very annoying

New Here ,
Jan 03, 2018

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My plan wont allow me to print a PDF and continually states it is expired when my plan does not expire until Jan 2019?????? Keeps asking me to renew a subscription....very annoying

Hi Nathanl,

We see that you have an active subscription of Adobe PDF Pack, which is active and good for one year.

I assume that either you haven't "Signed In" in the application with your correct email address or you have installed the incorrect application.

Adobe PDF Pack is an online service that you can use online via  https://cloud.acrobat.com/convertpdf or

You can also use the services through free desktop version of Adobe Acrobat  Reader DC- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email under which you have subscription registered.

For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

Let us know if you still experience the same problem.

Regards,

Akanchha

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Keeps asking me to renew a subscription....very annoying

New Here ,
Jan 03, 2018

Copy link to clipboard

Copied

My plan wont allow me to print a PDF and continually states it is expired when my plan does not expire until Jan 2019?????? Keeps asking me to renew a subscription....very annoying

Hi Nathanl,

We see that you have an active subscription of Adobe PDF Pack, which is active and good for one year.

I assume that either you haven't "Signed In" in the application with your correct email address or you have installed the incorrect application.

Adobe PDF Pack is an online service that you can use online via  https://cloud.acrobat.com/convertpdf or

You can also use the services through free desktop version of Adobe Acrobat  Reader DC- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email under which you have subscription registered.

For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

Let us know if you still experience the same problem.

Regards,

Akanchha

Views

573

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 03, 2018 0
Adobe Employee ,
Jan 04, 2018

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Hi Nathanl,

We see that you have an active subscription of Adobe PDF Pack, which is active and good for one year.

I assume that either you haven't "Signed In" in the application with your correct email address or you have installed the incorrect application.

Adobe PDF Pack is an online service that you can use online via  https://cloud.acrobat.com/convertpdf or

You can also use the services through free desktop version of Adobe Acrobat  Reader DC- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email under which you have subscription registered.

For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

Let us know if you still experience the same problem.

Regards,

Akanchha

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Report

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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