Highlighted

keeps wanting to charge when my plan is good for 2 more years

New Here ,
Jan 29, 2019

Copy link to clipboard

Copied

Why does Adobe keep wanting to charge me while my plan is still good for 2 years?

Hi Carlb,

Which feature you are exactly trying to use? This might be either because of you are using Adobe Acrobat DC or Signed In with incorrect email address.

We see that you have an active subscription of Export PDF so you should be able to activate your service without any trouble.

We have checked your account and found an active subscription of Adobe Export PDF.

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: Adobe Document Cloud

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if it still doesn't work.

Regards,

Akanchha

Views

89

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

keeps wanting to charge when my plan is good for 2 more years

New Here ,
Jan 29, 2019

Copy link to clipboard

Copied

Why does Adobe keep wanting to charge me while my plan is still good for 2 years?

Hi Carlb,

Which feature you are exactly trying to use? This might be either because of you are using Adobe Acrobat DC or Signed In with incorrect email address.

We see that you have an active subscription of Export PDF so you should be able to activate your service without any trouble.

We have checked your account and found an active subscription of Adobe Export PDF.

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: Adobe Document Cloud

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if it still doesn't work.

Regards,

Akanchha

Views

90

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 29, 2019 0
Adobe Employee ,
Jan 29, 2019

Copy link to clipboard

Copied

Hi Carlb,

Which feature you are exactly trying to use? This might be either because of you are using Adobe Acrobat DC or Signed In with incorrect email address.

We see that you have an active subscription of Export PDF so you should be able to activate your service without any trouble.

We have checked your account and found an active subscription of Adobe Export PDF.

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: Adobe Document Cloud

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't work.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 29, 2019 1
Resources