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MacBook Pro scans images fine, but only saves as gray page with banding

New Here ,
Jul 05, 2014

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I purchased a new MacBook Pro recently. I used my HP Deskjet F4580 to scan with my old MacBook and it worked fine. Now when I scan the image it appears fine on my screen, but when I go to save, there is no trace of the image, just a full gray page with some banding. I tried another printer/scanner: HP Officejet 7310 and I got the same results. I have tried saving as a pdf, jpeg, png. I read other ways to operate the scanner with a Mac, still no success. I would appreciate any help. Thank you.

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MacBook Pro scans images fine, but only saves as gray page with banding

New Here ,
Jul 05, 2014

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I purchased a new MacBook Pro recently. I used my HP Deskjet F4580 to scan with my old MacBook and it worked fine. Now when I scan the image it appears fine on my screen, but when I go to save, there is no trace of the image, just a full gray page with some banding. I tried another printer/scanner: HP Officejet 7310 and I got the same results. I have tried saving as a pdf, jpeg, png. I read other ways to operate the scanner with a Mac, still no success. I would appreciate any help. Thank you.

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Adobe Employee ,
Jul 07, 2014

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Hi Julie,

In order to help you better. Would you let me know which application/Service of Adobe you are using?

And what are you steps to scan the file and save it. And if you are using any Non-Adobe application to scan the documents are you able to save them perfectly?

Regards,

Ajlan Huda.

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New Here ,
Jul 09, 2014

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Im not using adobe, I had to chose a forum, but I am not using adobe.

 

“Bad art is a great deal worse than no art at all.” Oscar Wilde  

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