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As stated in the title, the conversion has too many errors in it to be useful for me. I would like a refund
Can you help us with the error messages that you are getting during conversion? What is the size of the file that you are trying to convert? The limitation of file size is 100Mb.
Have you tried the conversion online through https://cloud.acrobat.com/exportpdf ?
Still if doesn't work for you and you would like to cancel the subscription, so you may contact to our billing team via chat support. They will assist you further- Contact Customer Care
Let us know if it doesn't help.