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Missing information when uploading receipts

New Here ,
Oct 09, 2017

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Hi, when I receive receipts for purchases (hotels, flights...) from the merchants I need to upload them in my company credit card account so they can be verified.

However most of the time, when I check that they have been uploaded, I can only see the frames, all the information is missing.

When I create a PDF myself and I upload it is fine, all the information is there.

Can anyone help please? Thanks

Antonio

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Acrobat.com Cloud Storage, Adobe Send, ExportPDF

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Missing information when uploading receipts

New Here ,
Oct 09, 2017

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Hi, when I receive receipts for purchases (hotels, flights...) from the merchants I need to upload them in my company credit card account so they can be verified.

However most of the time, when I check that they have been uploaded, I can only see the frames, all the information is missing.

When I create a PDF myself and I upload it is fine, all the information is there.

Can anyone help please? Thanks

Antonio

TOPICS
Acrobat.com Cloud Storage, Adobe Send, ExportPDF

Views

398

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Oct 09, 2017 0
Adobe Employee ,
Oct 11, 2017

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Hi Antonioamad,

To understand and help you in better manner we need more information on this?

1- As you said that you have to upload the receipt, then how you have been uploading them and where? Using which application or service?

2- Are those receipt are actually a PDF document or converted docs? The pdf that you created and uploaded,how it was created and uploaded? What was the workflow?

Regards,

Akanchha

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Oct 11, 2017 0
New Here ,
Oct 11, 2017

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Hi. I am afraid I am just a normal user, not an expert, so I will try to give my best explanation:

1- I receive a receipt in a PDF from a merchant (Iberia airlines could be an example), for which I have paid with my company credit card (Wells Fargo is the bank). So I log in  my account  in their website and upload the receipt to the transaction in question.

When I check that the document has been uploaded this is what I see:

All the content has disppeared

2- They are PDF documents. If, however, I create a document in Word, attaching then a screen shot or copying and pasting the information, and save it as PDF, when I upload it this is what I see

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Oct 11, 2017 0
Adobe Employee ,
Oct 11, 2017

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Thanks for sharing the detailed description.

Seems that everything has been done online using web browser. There isn't any role of Adobe Acrobat Reader or the service that you have subscribed for.

Download the receipt first open that in the Adobe Reader DC desktop application (if its not install then use the link shared below) and then upload it to the site where you are trying to. Directly uploading the file on web might be an issue. The 2nd process that you are trying is working because you are saving the files locally and then uploading them.

Adobe Acrobat Reader DC Install for all versions

Regards,

Akanchha

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Oct 11, 2017 1
New Here ,
Oct 11, 2017

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Hi Akanchha, I already do that. I receive the receipt by email, download it and save it in my hard drive and upload it to the web. The only difference is that if I have received the receipt from a merchant it doesn't upload correctly, but if I prepare the document myself yes, it does upload without missing information.

Any ideas?

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Oct 11, 2017 0
Adobe Employee ,
Oct 12, 2017

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Would that be possible to share any sample receipt that you receive from the merchant? May be that document was created using some other software and was not an actual pdf initially.

As the document created by you uploads correctly, so there isn't any problem with the website where you upload them.

However, it could be problem with the receipt that you receive from merchant.

Regards,

Akanchha 

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Oct 12, 2017 0
New Here ,
Oct 12, 2017

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Hi Akanchha, they are PDFs, I can send you one if you want, please tell me how. An email address would be probably the best way.

Thanks

Antonio

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Oct 12, 2017 0
Adobe Employee ,
Oct 12, 2017

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Please check the private message for the email to which you can send the file.

-Akanchha

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Oct 12, 2017 0
Adobe Employee ,
Oct 24, 2017

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Hi Antonioamad

We did receive the files that you have shared with us.

There were two files in which one of them didn't have any font embedded in it, not sure whether that was created by you or the one you have downloaded.

You can check by yourself too Open file>Right Click>Document Properties> Fonts.

Also, the pdfs you were receiving form merchant were created using another pdf software. When you upload them on website how does it change or what does change the format cant really comment on that. That completely depends on website you are working with and what sort of files it accept.

If it works and accept the pdf files that you have created, so that means that particular pdf have all the fonts embed in it which display it correctly. No other reason/problem seems to be with the files.

Regards,

Akanchha

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Oct 24, 2017 0
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