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My Adobe Acrobat Pro Reader says I have a trial version that is expired although I have an active account.

New Here ,
May 03, 2018

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My Adobe Acrobat Pro Reader says I have a trial version that is expired although I have an active account. I installed it on my new computer and for some reason it installed as a trial version and I can't seem to change it. Any suggestions?

Hi Davidb,

There is no such application called Acrobat Pro Reader. Either its Adobe Acrobat Pro or Adobe Reader and as per your account information it seems you are a subscriber of Adobe PDF Pack which is a part of "Document Cloud Services".

Adobe PDF Pack https://helpx.adobe.com/document-cloud/help/using-pdfpack.html is an online service that you can use via web browser  https://cloud.acrobat.com/convertpdf or

You can also use the services through free desktop version of Adobe Acrobat  Reader DC- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email under which you have subscription registered.

I assume that you have been trying to access your PDF Pack subscription through wrong application Adobe Acrobat DC not Reader DC?

Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.

For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

Let us know if it still doesn't work for you.

Regards,

Akanchha

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My Adobe Acrobat Pro Reader says I have a trial version that is expired although I have an active account.

New Here ,
May 03, 2018

Copy link to clipboard

Copied

My Adobe Acrobat Pro Reader says I have a trial version that is expired although I have an active account. I installed it on my new computer and for some reason it installed as a trial version and I can't seem to change it. Any suggestions?

Hi Davidb,

There is no such application called Acrobat Pro Reader. Either its Adobe Acrobat Pro or Adobe Reader and as per your account information it seems you are a subscriber of Adobe PDF Pack which is a part of "Document Cloud Services".

Adobe PDF Pack https://helpx.adobe.com/document-cloud/help/using-pdfpack.html is an online service that you can use via web browser  https://cloud.acrobat.com/convertpdf or

You can also use the services through free desktop version of Adobe Acrobat  Reader DC- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email under which you have subscription registered.

I assume that you have been trying to access your PDF Pack subscription through wrong application Adobe Acrobat DC not Reader DC?

Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.

For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

Let us know if it still doesn't work for you.

Regards,

Akanchha

TOPICS
PDF Pack

Views

644

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 03, 2018 0
Adobe Employee ,
May 03, 2018

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Hi Davidb,

There is no such application called Acrobat Pro Reader. Either its Adobe Acrobat Pro or Adobe Reader and as per your account information it seems you are a subscriber of Adobe PDF Pack which is a part of "Document Cloud Services".

Adobe PDF Pack https://helpx.adobe.com/document-cloud/help/using-pdfpack.html is an online service that you can use via web browser  https://cloud.acrobat.com/convertpdf or

You can also use the services through free desktop version of Adobe Acrobat  Reader DC- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email under which you have subscription registered.

I assume that you have been trying to access your PDF Pack subscription through wrong application Adobe Acrobat DC not Reader DC?

Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.

For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

Let us know if it still doesn't work for you.

Regards,

Akanchha

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May 03, 2018 1
New Here ,
May 06, 2018

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FOR ANY TROUBLESHOOTING REFER TO ZIP CODE POST CODE [deleted by moderator] TO SHOW CONFIDENCE ABOVE ALL SOLILOQUY  WELCOME THANK YOU VERY MUCH

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