As per the issue description, you are not able to convert a PDF file into word for editing.
There are two ways you can convert from PDF to Word:
- Using the Adobe Acrobat (Standard or Pro) software.
- Using the ExportPDF online service.
Since you have the Adobe Export PDF Annual service, and if you are using the interface that is built into the free Adobe Reader, You won't be able to edit the PDF.
You can try to upload your PDF file directly to the online service: https://cloud.acrobat.com/exportpdf and then try to convert the PDF into Word and Edit it.
Please keep us posted with the results.
Thank you we figured it out and its working now
Great! Good to hear that you figured out the solution and now able to use the servies.
Feel free to contact us if you face any issue related to Adobe in future.