Highlighted

My export/conversion from within reader automatically sends me to "pricing options".

New Here ,
Feb 06, 2018

Copy link to clipboard

Copied

My export/conversion from within reader automatically sends me to "pricing options" online, despite me being logged in and owning the export pdf. It does work in the browser, but this is significantly less convenient.

Hi Risleym,

We have checked your account information, and found an active subscription of Export PDF.

As you have also confirmed that you are able to access the service online via- https://cloud.acrobat.com/  this means that nothing wrong with the subscription activation.

I assume that you have been trying to access your Export PDF subscription through wrong application Adobe Acrobat DC not Reader DC?

Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.

You can download the Reader DC through- Adobe Acrobat Reader DC Install for all versions

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if this doesn't help.

Regards,

Akanchha

TOPICS
ExportPDF

Views

46

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

My export/conversion from within reader automatically sends me to "pricing options".

New Here ,
Feb 06, 2018

Copy link to clipboard

Copied

My export/conversion from within reader automatically sends me to "pricing options" online, despite me being logged in and owning the export pdf. It does work in the browser, but this is significantly less convenient.

Hi Risleym,

We have checked your account information, and found an active subscription of Export PDF.

As you have also confirmed that you are able to access the service online via- https://cloud.acrobat.com/  this means that nothing wrong with the subscription activation.

I assume that you have been trying to access your Export PDF subscription through wrong application Adobe Acrobat DC not Reader DC?

Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.

You can download the Reader DC through- Adobe Acrobat Reader DC Install for all versions

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if this doesn't help.

Regards,

Akanchha

TOPICS
ExportPDF

Views

47

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 06, 2018 0
Adobe Employee ,
Feb 07, 2018

Copy link to clipboard

Copied

Hi Risleym,

We have checked your account information, and found an active subscription of Export PDF.

As you have also confirmed that you are able to access the service online via- https://cloud.acrobat.com/  this means that nothing wrong with the subscription activation.

I assume that you have been trying to access your Export PDF subscription through wrong application Adobe Acrobat DC not Reader DC?

Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.

You can download the Reader DC through- Adobe Acrobat Reader DC Install for all versions

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if this doesn't help.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 07, 2018 0
Resources