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My export link is missing when I open pdf files. Subscription is good so where'd my link go?

New Here ,
Jun 13, 2018

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When I open a .pdf file in Adobe DC it only lists: comment, fill & sign, and more tools on the right side now.  My export link has disappeared.  I checked and my subscription is still up to date so where did my link go?  I need to edit a pdf.

--Liz

Hello Lizc,

We're sorry for the delayed response and inconvenience caused. As per the description above, you are not getting the ExportPDF option in Adobe Reader, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service, try exporting the PDF through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

In Adobe Reader, sign out and reboot the machine, sign back in Adobe Reader and check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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ExportPDF

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My export link is missing when I open pdf files. Subscription is good so where'd my link go?

New Here ,
Jun 13, 2018

Copy link to clipboard

Copied

When I open a .pdf file in Adobe DC it only lists: comment, fill & sign, and more tools on the right side now.  My export link has disappeared.  I checked and my subscription is still up to date so where did my link go?  I need to edit a pdf.

--Liz

Hello Lizc,

We're sorry for the delayed response and inconvenience caused. As per the description above, you are not getting the ExportPDF option in Adobe Reader, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service, try exporting the PDF through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

In Adobe Reader, sign out and reboot the machine, sign back in Adobe Reader and check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

TOPICS
ExportPDF

Views

115

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 13, 2018 0
Adobe Employee ,
Aug 01, 2018

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Hello Lizc,

We're sorry for the delayed response and inconvenience caused. As per the description above, you are not getting the ExportPDF option in Adobe Reader, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service, try exporting the PDF through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

In Adobe Reader, sign out and reboot the machine, sign back in Adobe Reader and check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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