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I have tried to convert a file and i am signed in but the option wont work
Could you please elaborate the issue you are experiencing.
Are you trying to convert a PDF to another format file?
If you are using Adobe export service, please let us know what exactly happens when you try to export the file.
You may also try to export the file online here: https://cloud.acrobat.com/exportpdf
Please do let us know if you have a different issue or referring to something else.