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My Send and Track suddenly won't send anything over 1 page.

New Here ,
Nov 15, 2017

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My Send and Track suddenly won't send anything over 1 page. We have made no changes to our settings or anything else.

Hello Allied,

As per our conversation in the private  message, clearing/deleting few files from the Cloud storage fixed the issue.

As mentioned earlier in the message that you have an annual subscription to Adobe Send and Track, the cloud storage with your subscription is 2GB. You can check the same under your account on Adobe.com>Manage Account>Plans and Products or can refer to Creative Cloud file storage and quota Link: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Hope this helps.

Regards,

Anand Sri.

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My Send and Track suddenly won't send anything over 1 page.

New Here ,
Nov 15, 2017

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My Send and Track suddenly won't send anything over 1 page. We have made no changes to our settings or anything else.

Hello Allied,

As per our conversation in the private  message, clearing/deleting few files from the Cloud storage fixed the issue.

As mentioned earlier in the message that you have an annual subscription to Adobe Send and Track, the cloud storage with your subscription is 2GB. You can check the same under your account on Adobe.com>Manage Account>Plans and Products or can refer to Creative Cloud file storage and quota Link: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Hope this helps.

Regards,

Anand Sri.

TOPICS
Adobe Send

Views

146

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 15, 2017 0
Adobe Employee ,
Nov 15, 2017

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Hello Allied,

As per the description above, the Adobe Send and Track is not sending over 1 page, Is that correct?

I have checked the  records and found that the current Adobe Send and Track, Annual subscription has a billing issue and this could be the reason you are not able to send/use the services.

To know more about the subscription, please refer to the following KB doc Manage your Creative Cloud membership  Link: https://helpx.adobe.com/in/creative-cloud/help/manage-cc-individual-membership.html

You may also contact the Adobe support team for billing issue Contact Customer Care  Link: https://helpx.adobe.com/contact.html

I have also sent the contact details of Adobe support via private message, please check your email inbox.

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

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Adobe Employee ,
Nov 16, 2017

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Hello Allied,

As per our conversation in the private  message, clearing/deleting few files from the Cloud storage fixed the issue.

As mentioned earlier in the message that you have an annual subscription to Adobe Send and Track, the cloud storage with your subscription is 2GB. You can check the same under your account on Adobe.com>Manage Account>Plans and Products or can refer to Creative Cloud file storage and quota Link: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Hope this helps.

Regards,

Anand Sri.

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Nov 16, 2017 0
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