Highlighted

não consigo salvar um documento on line, aparece que não estou conectado à internet, mas estou conectado

New Here ,
Nov 08, 2018

Copy link to clipboard

Copied

De uns dias para ca, quando eu salvo um documento em PDF, e tento mandar salvar na nuvem, recebo uma informação que não estou conectado, e não salva. Mas estou conectada.

Views

121

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

não consigo salvar um documento on line, aparece que não estou conectado à internet, mas estou conectado

New Here ,
Nov 08, 2018

Copy link to clipboard

Copied

De uns dias para ca, quando eu salvo um documento em PDF, e tento mandar salvar na nuvem, recebo uma informação que não estou conectado, e não salva. Mas estou conectada.

Views

122

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 08, 2018 0
Adobe Community Professional ,
Nov 08, 2018

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 08, 2018 0
Adobe Employee ,
Nov 15, 2018

Copy link to clipboard

Copied

Hey Lediac,

Sorry for the delay in response.

When you say that you were unable to save the file to the cloud and got the error that not connected to the internet. Then, were you trying to save the document to the "Cloud" or "Document Cloud" ?

You may try the following-

  • Sign Out and Sign In back to the desktop application once.
  • Check if you have any antivirus software, then disable it for a while.

[Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done.]

Hope this helps.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 15, 2018 0
Resources