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Need help with a subscription

New Here ,
May 30, 2018

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I purchased a one year subscription to Adobe Export PDF in Dec 2017.  My Mac user account crashed and I had to reset up a different user account on the same device and am running successfully.  Now when I try to use Export PDF, it just sends me to the purchase Adobe programs window.  I still have until Dec 2018 on my subscription, but am unable to use it.

I have tried Adobe support, but they just tell me to try the forums and will not help me or refund the balance of my subscription.

Any help anyone can offer as to how I access and use my remaining Export PDF subscription?

Thank you

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Need help with a subscription

New Here ,
May 30, 2018

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Copied

I purchased a one year subscription to Adobe Export PDF in Dec 2017.  My Mac user account crashed and I had to reset up a different user account on the same device and am running successfully.  Now when I try to use Export PDF, it just sends me to the purchase Adobe programs window.  I still have until Dec 2018 on my subscription, but am unable to use it.

I have tried Adobe support, but they just tell me to try the forums and will not help me or refund the balance of my subscription.

Any help anyone can offer as to how I access and use my remaining Export PDF subscription?

Thank you

[Your name is not a good question title... Mod]

Views

120

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Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 30, 2018 0
Most Valuable Participant ,
May 30, 2018

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