No Internet connection error while accessing Adobe ExportPDF service.

[colinv86063813]

I have had a subscription to Adobe Export for several years and up until now it has always functioned as expected.

Now it always responds with a "No Internet Connection" message.

I have tried several files, including Word files that I have converted to PDF and then tried to Export back to word.

Always the same response.

I tried disabling my firewall, but again the same response.

[AnandSri]

Hello Colinv,

We apologize for the inconvenience caused to you, as per the description above, you are getting No Internet connection error while accessing Adobe ExportPDF service, Is that correct?

Please refer and try the troubleshooting steps from the following KB doc Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud... Link: https://forums.adobe.com/docs/DOC-8841

Hope this helps, and let us know how it goes.

Regard,

Anand Sri.

[colinv86063813]

Thank you.  I was able to complete the task using the link provided.  I

have saved this link and will use it in future.

(However, it still will not connect if I attempt to use the menu panel

on the right hand side of the PDF display.)

Cheers,

Colin

[AnandSri]

Hello Colin,

Good to hear that you were able to complete the task. If you are referring to free desktop version of Acrobat Reader and not able to connect using the menu panel.

I will request you to uninstall and reinstall the Acrobat Reader again and check.

Let us know how it goes.

Regards,

Anand Sri.