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no option to cancel the subscription

New Here ,
Aug 24, 2017

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I've followed the instruction on this site Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services but sadly no option to cancel my export PDF? please anybody help me please.

thank you

Hi,

When you follow the instruction from the above link did you see below screen?

Screen Shot_cancel_subscription.png

Did you purchase our services through Apple iTunes App store or Google Play store?

If so, please contact Apple or Google.

Please let me know if you have any questions.

Thank you.

Hisami

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no option to cancel the subscription

New Here ,
Aug 24, 2017

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I've followed the instruction on this site Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services but sadly no option to cancel my export PDF? please anybody help me please.

thank you

Hi,

When you follow the instruction from the above link did you see below screen?

Screen Shot_cancel_subscription.png

Did you purchase our services through Apple iTunes App store or Google Play store?

If so, please contact Apple or Google.

Please let me know if you have any questions.

Thank you.

Hisami

TOPICS
ExportPDF

Views

646

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 24, 2017 0
Adobe Employee ,
Aug 24, 2017

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Hi,

When you follow the instruction from the above link did you see below screen?

Screen Shot_cancel_subscription.png

Did you purchase our services through Apple iTunes App store or Google Play store?

If so, please contact Apple or Google.

Please let me know if you have any questions.

Thank you.

Hisami

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Aug 24, 2017 0
New Here ,
Aug 25, 2017

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Thank you for responding.

Yes, I did see the screen you just mentioned, but when I clicked 'Manage Plan', only a blank white page are shown with no option to 'cancel subscription'.

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Aug 25, 2017 0
Adobe Employee ,
Aug 25, 2017

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Hi mohd afiqm50139753,

Thank you for your reply.

Did you purchase the subscription through Apple iTunes app store or Google Play store?

If not, please contact our customer support to cancel your subscription (https://helpx.adobe.com/contact/support.html#support-anchor)

Thank you.

Hisami

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Aug 25, 2017 1
New Here ,
Aug 25, 2017

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I think I purchased it directly on Adobe website.

The 'contact support' link is pretty much useless because it keeps looping to the 'cancel you subscription' page

There's no other way and I'm stuck in this situation, please help.

Thank you

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Aug 25, 2017 0
New Here ,
Aug 29, 2017

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Hello, haven't heard for a few days now. Clock is ticking

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Aug 29, 2017 0
New Here ,
Apr 09, 2018

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Also cannot cancel my month-to-month subscription as there is no option for me to on manage plans page. Cannot get through via phone and chat is always closed.

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Apr 09, 2018 0
New Here ,
Sep 05, 2018

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I'm having this problem too. Ever find a solution?

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Sep 05, 2018 0
New Here ,
Sep 05, 2018

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I'm having this problem too. Ever find a solution?

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Sep 05, 2018 0
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