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Not able to close application.

New Here ,
Mar 05, 2019

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I'm using a Mac and I can't get Abode to close-and so keeping me from restarting or shutting computer down also.

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Acrobat.com Cloud Storage

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Not able to close application.

New Here ,
Mar 05, 2019

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I'm using a Mac and I can't get Abode to close-and so keeping me from restarting or shutting computer down also.

TOPICS
Acrobat.com Cloud Storage

Views

141

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 05, 2019 0
Adobe Employee ,
Mar 06, 2019

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Hi Junes,

Adobe is the name of the company. Which Adobe application you are referring here? I assume that you are taking about either Adobe Acrobat or Reader DC?

Do the following to rectify this problem-

  • First Reboot your computer (after saving all the ongoing work opened, so that you wont lose them).
  • Open app and see if it freezes on closing. If yes, then Open Activity monitor an quit Acrobat processes.
  • Reopen App, check whether it has got the latest patch installed or not. open Acrobat>Help>Check for update.
  • Related help doc: Troubleshoot Mac OS 10.x system errors, freezes | Adobe software

Let us know how it goes.

Thanks,

Akanchha

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