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On the Page Setup dialog(in Print) A3 paper option is missing?

New Here ,
Jan 29, 2018

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On the Page setup options (in Print) I have lost the A3 paper size option. The largest paper option I have now is A4 but I have an A3 Printer. How do I add this option?

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On the Page Setup dialog(in Print) A3 paper option is missing?

New Here ,
Jan 29, 2018

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On the Page setup options (in Print) I have lost the A3 paper size option. The largest paper option I have now is A4 but I have an A3 Printer. How do I add this option?

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Jan 29, 2018 0
Adobe Employee ,
Jan 30, 2018

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Hi Dana,

as per the information given above, I assume that earlier you were getting the A3 paper option to print and all of the sudden you are unable to find in the list?

You can set that manually from the printing properties. Follow the steps suggested below-

1- Open print dialogue and  select the Properties>Go to Paper Quality

2- Paper Options>Custom (under latter)>Custom Paper size

3- Can set the A3 paper size and name it to A3 and click "Add"

Hope this would help you setting up manually.

Regards,

Akanchha

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Jan 30, 2018 1
New Here ,
Jan 30, 2018

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Hi Akanchha

Thanks for the very clear instructions.

Nothing happen when I click on Properties. It seems to be frozen so I can’t get to the paper quality and the rest of the set up path.

Any idea how to fix this?

Regards, Dana

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Jan 30, 2018 0
Adobe Employee ,
Jan 31, 2018

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Hi Dana,

If you are unable to access the Print properties then that might depends on the document's properties. Check whether Print is allowed for this document. Right click on document>Documents properties>Security.

Check with the different file, if that allows you to change the properties.

Also, reboot your computer once as may be its not letting you to access the printer's properties.

Regards,

Akanchha

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Jan 31, 2018 1
Community Beginner ,
Jul 29, 2020

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I have the exact same problem.  I've had my Artisan 1430 for years and suddenly I no longer have the option of printing anything larger than letter size.  I've rebooted the PC and the printer.    The same issue occurs whether I use USB or wireless.  Custom paper size is not an option.

 

error 1430.JPG

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Jul 29, 2020 0
Community Beginner ,
Jul 29, 2020

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Fixed it.  Uninstalled and reinstalled the printer

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Jul 29, 2020 1
Adobe Employee ,
Jul 31, 2020

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Thank you for taking out time and sharing your findings. I'm sure this suggestion is going to help others. 

 

~Akanchha 

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Jul 31, 2020 0
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