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Outlook Send & Track you do not have access to this service

New Here ,
Sep 20, 2017

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I get the error message when choosing Attach File via Adobe Send & Track: You do not have access to this service.  Please contact your IT Administrator to gain access, or try to sign in with an Adobe ID.

I am signed in to Creative Cloud on the computer, have restarted that and signed in again, also signed out/in within Acrobat Pro DC.  The Outlook plug-in shows the ID is signed in.

This had worked just fine, web has zero instances of this error message.

Hello Danielj,

Sorry for the delay in response to your query and apologize for the inconvenience caused.

Please make sure that Acrobat is installed on the machine, and sign out and sign back in with your Adobe ID and password in Acrobat once. Restart the computer and check.

If the Acrobat is not installed, please remove/uninstall the Send and Track plug-in from outlook, restart the computer, and download and install the Acrobat Creative Cloud Desktop app or from the following URL Download Pro or Standard versions of Acrobat DC, 2017, XI, or X  Link: https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

You may also refer to Adobe Send & Track for Outlook, Acrobat  Link: https://helpx.adobe.com/acrobat/using/adobe-send-for-outlook.html

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

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Outlook Send & Track you do not have access to this service

New Here ,
Sep 20, 2017

Copy link to clipboard

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I get the error message when choosing Attach File via Adobe Send & Track: You do not have access to this service.  Please contact your IT Administrator to gain access, or try to sign in with an Adobe ID.

I am signed in to Creative Cloud on the computer, have restarted that and signed in again, also signed out/in within Acrobat Pro DC.  The Outlook plug-in shows the ID is signed in.

This had worked just fine, web has zero instances of this error message.

Hello Danielj,

Sorry for the delay in response to your query and apologize for the inconvenience caused.

Please make sure that Acrobat is installed on the machine, and sign out and sign back in with your Adobe ID and password in Acrobat once. Restart the computer and check.

If the Acrobat is not installed, please remove/uninstall the Send and Track plug-in from outlook, restart the computer, and download and install the Acrobat Creative Cloud Desktop app or from the following URL Download Pro or Standard versions of Acrobat DC, 2017, XI, or X  Link: https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

You may also refer to Adobe Send & Track for Outlook, Acrobat  Link: https://helpx.adobe.com/acrobat/using/adobe-send-for-outlook.html

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

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Sep 20, 2017 0
Adobe Employee ,
Oct 30, 2017

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Hello Danielj,

Sorry for the delay in response to your query and apologize for the inconvenience caused.

Please make sure that Acrobat is installed on the machine, and sign out and sign back in with your Adobe ID and password in Acrobat once. Restart the computer and check.

If the Acrobat is not installed, please remove/uninstall the Send and Track plug-in from outlook, restart the computer, and download and install the Acrobat Creative Cloud Desktop app or from the following URL Download Pro or Standard versions of Acrobat DC, 2017, XI, or X  Link: https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

You may also refer to Adobe Send & Track for Outlook, Acrobat  Link: https://helpx.adobe.com/acrobat/using/adobe-send-for-outlook.html

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

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Oct 30, 2017 0
Explorer ,
Nov 29, 2017

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In Windows 10, running the Acrobat repair function fixed my system.

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Nov 29, 2017 1
AnandSri LATEST
Adobe Employee ,
Nov 29, 2017

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Nice job troubleshooting that!  

Give us a shout if you need any assistance with Acrobat/Reader in future.

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Nov 29, 2017 0
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