PDF Converter Issues

[adaml111111]

I purchased the PDF converter a few months ago and it worked for about a week. Now I get an error message of "Forbidden. The operation could not be completed. Try again later". Can someone assist?

[adaml111111]

This is NOT assumed answered....I clicked accidentally.

[~graffiti]

Don't worry. It's just a bug in the forum software.

[adaml111111]

Thanks! I thought it was telling me someone with the username of "Mark Assumed" answered my question...;))

[~graffiti]

Are you trying to use the converter via Adobe Reader or are you using it online? If the former, try it here: https://cloud.acrobat.com/

[adaml111111]

That link actually gives me a "Critical error. Unable to fetch base_uris" message...I get that same message when I click "learn more" at the bottom of the PDF side bar.

[AnandSri]

Hello Adaml,

Sorry for the delayed response and inconvenience caused. As per the description above, when you are trying to access Adobe ExportPDF service, you are getting an error message "Critical error. Unable to fetch base_uris" message, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service with your current Adobe ID, try accessing the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

Some users had the similar issue and it was due to the firewall/security setting that was blocking our site. Try connecting the machine to a different network environment or use your cell phone hotspot or any guest wired/wireless network and check.

Is it your personal computer or an office computer?

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes and share your findings.

Regards,

Anand Sri.