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pdf converter keeps forwarding mt to the pricing options

New Here ,
Jul 19, 2018

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My PDF converter keeps sending em to he Adobe website for pricing options. I already have the product.

Hello Jenniferr,

We're sorry for the delayed response and inconvenience caused. As per the description above, you are getting a pricing page when trying to use Adobe ExportPDF, Is that correct?

The record shows that you have an active subscription to Adobe ExportPDF service, try exporting the PDF through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using freeware Adobe Reader desktop application and getting the pricing page, please sign out from Adobe Reader, reboot the machine and sign back in Adobe Reader with your current Adobe ID and password. Then check for any pending updates of Adobe Reader from help>check for updates, reboot the machine again and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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pdf converter keeps forwarding mt to the pricing options

New Here ,
Jul 19, 2018

Copy link to clipboard

Copied

My PDF converter keeps sending em to he Adobe website for pricing options. I already have the product.

Hello Jenniferr,

We're sorry for the delayed response and inconvenience caused. As per the description above, you are getting a pricing page when trying to use Adobe ExportPDF, Is that correct?

The record shows that you have an active subscription to Adobe ExportPDF service, try exporting the PDF through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using freeware Adobe Reader desktop application and getting the pricing page, please sign out from Adobe Reader, reboot the machine and sign back in Adobe Reader with your current Adobe ID and password. Then check for any pending updates of Adobe Reader from help>check for updates, reboot the machine again and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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66

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 19, 2018 0
Adobe Employee ,
Jul 31, 2018

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Hello Jenniferr,

We're sorry for the delayed response and inconvenience caused. As per the description above, you are getting a pricing page when trying to use Adobe ExportPDF, Is that correct?

The record shows that you have an active subscription to Adobe ExportPDF service, try exporting the PDF through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using freeware Adobe Reader desktop application and getting the pricing page, please sign out from Adobe Reader, reboot the machine and sign back in Adobe Reader with your current Adobe ID and password. Then check for any pending updates of Adobe Reader from help>check for updates, reboot the machine again and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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