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PDF Export Access Problem

New Here ,
Jul 17, 2018

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I have a pdf export plan and am signed in to my account - still getting connected to the purchase option page for a plan.  This started two weeks ago out of the blue.  Plan is annual through 2019.

Hi Shawnj,

Yes, you are correct that you have an active subscription of Export PDF registered to your account.

Try the following steps to see what exactly causing problem here-

1- "Sign Out" from the application and “Sign In” using the email (Adobe ID) under which you have subscription registered.

2- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

3- You may check with the online once https://cloud.acrobat.com/exportpdf

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if it still doesn't work.

Regards,

Akanchha

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PDF Export Access Problem

New Here ,
Jul 17, 2018

Copy link to clipboard

Copied

I have a pdf export plan and am signed in to my account - still getting connected to the purchase option page for a plan.  This started two weeks ago out of the blue.  Plan is annual through 2019.

Hi Shawnj,

Yes, you are correct that you have an active subscription of Export PDF registered to your account.

Try the following steps to see what exactly causing problem here-

1- "Sign Out" from the application and “Sign In” using the email (Adobe ID) under which you have subscription registered.

2- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

3- You may check with the online once https://cloud.acrobat.com/exportpdf

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if it still doesn't work.

Regards,

Akanchha

Views

45

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 17, 2018 0
Adobe Employee ,
Jul 17, 2018

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Hi Shawnj,

Yes, you are correct that you have an active subscription of Export PDF registered to your account.

Try the following steps to see what exactly causing problem here-

1- "Sign Out" from the application and “Sign In” using the email (Adobe ID) under which you have subscription registered.

2- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

3- You may check with the online once https://cloud.acrobat.com/exportpdf

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't work.

Regards,

Akanchha

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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