PDF export is not working

[libors36233777]

I tried to export PDF to Word but is not working. The plan is still valid.

[AkanchhaS]

Hi Libors,

Sorry to hear about the trouble.

When you said that its not working, then what does it mean? Is it not giving the conversion page or after converting giving any error message?

• As mentioned above, that you are a subscriber of Adobe Export PDF- https://helpx.adobe.com/document-cloud/help/using-exportpdf.html 
• Adobe Export PDF is an online service that you can access online via- https://cloud.acrobat.com/exportpdf
• You can also use the services through free desktop version of Adobe Reader- Adobe Acrobat Reader DC Install for all versions
• You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

Regards,

Akanchha

[libors36233777]

Hi Akanccha,

Thank you for your e-mail. If I said „its not working“ it means I was log in to acrobat, I had open the PDF file, on the right site there were the options, and when I clicked on „Export PDF“ it showed me „another information“ and I couldn´t transfer it to Word. Please see below printscreen. Left site.

Libor

[AkanchhaS · Accepted solution]

I cant see the attachment here, but as you said its Adobe Acrobat so I could understand what could be the problem.

Adobe Acrobat doesn't support the Export PDF subscription. You need to uninstall the Acrobat Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and install the free application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

Sign In using your Adobe ID and password and check again.

-Akanchha