PDF file does not convert

[roberthess]

I subscribed to Export PDF and was able to successfully convert one PDF file on the first day. Now, about  a month later, when I try to convert another PDF file, I am simply shown the new subscription page, as if I wasn't already a subscriber. I double-checked to make sure I have a valid subscription (I do) and that I am signed in (I am). I have been unable to find an answer to this issue in the FAQ. So hopefully someone can help me out. Thanks a lot!

[AkanchhaS]

Hi Roberthess,

Sorry to hear about the trouble.

Your account information shows that you have got the Export PDF subscription and its still up and running fine. As shared above, that after a month when you tried to convert the files it redirected to the new subscription page. So, you may try couple of steps suggested below, and see if that helps-

1- Using your Adobe ID and password, login to the Document Cloud web interface again through- Adobe Document Cloud and try exporting the PDFs

2- If you are working with Adobe Reader DC desktop app, then Sign Out and Sign In once to sync up with your account.

Open Reader>Help>Sign Out-Sign In

Note: Make sure you have got the Adobe Reader DC not Acrobat DC. Because they both look identical, but Export PDF works only through the Reader DC.

3- Here are the detailed steps about how exactly Export PDF works: Using Adobe Export PDF

Let us know if it still doesn't let you to activate the service.

Thanks,

Akanchha