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PDF flagged with Virus

New Here ,
Dec 09, 2016

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Some of our customers are reporting that our generated pdfs contain a virus when they attempt to upload to Adobe PDF services. I've tried a few different pdfs and have confirmed the problem. It seems that pdfs which have pdf attachments may be the culprit. What software/version is used to scan for viruses?

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PDF flagged with Virus

New Here ,
Dec 09, 2016

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Some of our customers are reporting that our generated pdfs contain a virus when they attempt to upload to Adobe PDF services. I've tried a few different pdfs and have confirmed the problem. It seems that pdfs which have pdf attachments may be the culprit. What software/version is used to scan for viruses?

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Dec 09, 2016 0
Adobe Employee ,
Dec 09, 2016

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Hi Zacharyf90846629,

Please confirm the application used to create the PDF you are working on.

Also, mention where and when exactly are you prompted they contain a virus.

Thanks,

Supriya

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Dec 09, 2016 0
New Here ,
Dec 12, 2016

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Hi Supriya,

We've been using Adobe Distiller, I believe it's version 6.0. It's been in our production system for years. The prompt appears during the upload file process. It begins uploading the PDF,  fails, then the virus dialog appears. Both files in my experiment were created with the same system, the difference was one has pdf attachments. 

thank you,

Zach-

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Dec 12, 2016 0
Adobe Employee ,
Dec 12, 2016

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Hi Zacharyf90846629,

Please confirm if you are still getting the virus prompt as of today, since some changes have already been done at our end.

Also, confirm you get the prompt when trying to upload the file on document cloud or some other location.

Thanks,

Supriya

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Dec 12, 2016 1
New Here ,
Dec 12, 2016

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Hi Supriya, unfortunately, I'm still receiving the error today.

This is the site and the error is shown below. I can share the file(s) but only directly not over the forum.

https://cloud.acrobat.com/folder

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Dec 12, 2016 0
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Adobe Employee ,
Dec 12, 2016

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Zacharyf90846629,

Thanks for confirming.

Please check a private message I am sending you for more information.

Regards,

Supriya

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Dec 12, 2016 0
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