PDF Monthly billed pack

[gregorys13219103]

I purchased the monthly Adobe pack and started converting files then it just stopped letting me convert the Word docs and is taking me to the page where I need to purchase it again. Is there a maximum amount I can convert per day?

[AkanchhaS · Accepted solution]

Hi Gregorys,

As per the account information it seems you are a subscriber of Adobe PDF Pack.

Adobe PDF Pack https://helpx.adobe.com/document-cloud/help/using-pdfpack.html  is an online service that you can use via web browser  https://cloud.acrobat.com/convertpdf or

You can also use the services through free desktop version of Adobe Acrobat  Reader DC- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email under which you have subscription registered.

I assume that you have been trying to access your PDF Pack subscription through wrong application Adobe Acrobat DC not Reader DC?

Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.

For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

Regards,

Akanchha