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Pdf: package is not working ...

New Here ,
Jun 13, 2018

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Hi,

Our package is not working even though we have paid for one year in february 2018.

Kind regards,
REMOVED

Bobby Weijmar

[personal information removed per policy - https://forums.adobe.com/docs/DOC-3731]

[This is a public forum, not Adobe support, please do not post personal information]

hello Bobbyw,

Sorry for the trouble you had to access the paid services of Adobe PDFPack. Try accessing the services through the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari as the record shows that the current Adobe ID(email) is associated with an active subscription to Adobe PDFPack.

If you are using the freeware Adobe Reader and facing issues, sign out and sign back in using your Adobe ID and password in Adobe Reader, check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader and try converting the PDF files.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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Pdf: package is not working ...

New Here ,
Jun 13, 2018

Copy link to clipboard

Copied

Hi,

Our package is not working even though we have paid for one year in february 2018.

Kind regards,
REMOVED

Bobby Weijmar

[personal information removed per policy - https://forums.adobe.com/docs/DOC-3731]

[This is a public forum, not Adobe support, please do not post personal information]

hello Bobbyw,

Sorry for the trouble you had to access the paid services of Adobe PDFPack. Try accessing the services through the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari as the record shows that the current Adobe ID(email) is associated with an active subscription to Adobe PDFPack.

If you are using the freeware Adobe Reader and facing issues, sign out and sign back in using your Adobe ID and password in Adobe Reader, check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader and try converting the PDF files.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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Jun 13, 2018 0
Adobe Employee ,
Jun 15, 2018

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hello Bobbyw,

Sorry for the trouble you had to access the paid services of Adobe PDFPack. Try accessing the services through the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari as the record shows that the current Adobe ID(email) is associated with an active subscription to Adobe PDFPack.

If you are using the freeware Adobe Reader and facing issues, sign out and sign back in using your Adobe ID and password in Adobe Reader, check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader and try converting the PDF files.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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