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PDF to Word conversion failure

New Here ,
Feb 02, 2018

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I've tried uploading several files of different sizes in different browsers and in the Adobe program for Mac and repeatedly get a conversion failure alert after the file has uploaded and spent several minutes processing the conversion. Since I just subscribed to the Adobe Export service, I hope it will work soon or I will need my money back.

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PDF to Word conversion failure

New Here ,
Feb 02, 2018

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I've tried uploading several files of different sizes in different browsers and in the Adobe program for Mac and repeatedly get a conversion failure alert after the file has uploaded and spent several minutes processing the conversion. Since I just subscribed to the Adobe Export service, I hope it will work soon or I will need my money back.

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ExportPDF

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1.7K

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Feb 02, 2018 0
Adobe Employee ,
Feb 02, 2018

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Hello danielk16217162

We apologize for the inconvenience caused, as per the description above, you are getting conversion failure error message while converting a PDF file into Word, Is that correct?

Please try converting the PDF file to Word using the URL https://cloud.acrobat.com/exportpdf  on a different browser and see if this makes any difference.

For testing purpose, please connect the computer to a different network environment like a guest wired/wireless network, or mobile hotspot and try converting the PDF.

You can also try converting the PDF file to Word on your mobile device, and see if the issue is reproducible.

You may also refer to File conversion error | ExportPDF Link: https://helpx.adobe.com/acrobat-com/kb/file-never-converts.html

Let us know how it goes.

Regards,

Anand Sri.

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Feb 02, 2018 1
New Here ,
Feb 02, 2018

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Thanks Anand for your response.

I've tried three different browsers. I have tried on a different network as well. Fireforx finally worked, but the document that I got back was oriented the wrong way (vertical instead of the original horizontal), so none of the text was recognized correctly. Also, 17 out of 30 pages were blank.  I still haven't been able to create a Word document from a PDF successfully.

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Feb 02, 2018 1
AnandSri LATEST
Adobe Employee ,
Feb 05, 2018

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Hello danielk16217162

Sorry for the delay in response to your query and apologize for the inconvenience caused. Is it possible to share the PDF file in which you are facing the issue so that we can try it at our end?  Please share the file via private message,  How Do I Send Private Message  Link: https://forums.adobe.com/thread/1184148

Use Adobe Send to share the file https://cloud.acrobat.com/send

Regards,

Anand Sri.

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Feb 05, 2018 1
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