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PDF to Word failing to convert - 400 error

New Here ,
Apr 11, 2018

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I've never had an issue converting PDF to Word Files, but now I am getting a 400 error every time I attempt. I've tried on both Safari and Chrome and still have same issue.

See attached screenshot. 

Please advise - URGENT.

Screen Shot 2018-04-11 at 7.28.42 PM.png

Hi Kellyi,

We apologize for the delay in response to your query.

The Document Cloud team was aware of the issue and has been working on the resolution. There was an intermittent issue going on with the Document Cloud website while accessing the services. Which has affected few users and impacted their document cloud services (Exporting, Creating and Combing).

This issue has now been rectified and the services are up and running fine.We request you to check back whether it has resolved at your end or not.

Please do let us know if you are still experiencing the same problem, and if you have managed to find the solution for this problem then please do share your findings.

Regards,

Akanchha

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PDF to Word failing to convert - 400 error

New Here ,
Apr 11, 2018

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I've never had an issue converting PDF to Word Files, but now I am getting a 400 error every time I attempt. I've tried on both Safari and Chrome and still have same issue.

See attached screenshot. 

Please advise - URGENT.

Screen Shot 2018-04-11 at 7.28.42 PM.png

Hi Kellyi,

We apologize for the delay in response to your query.

The Document Cloud team was aware of the issue and has been working on the resolution. There was an intermittent issue going on with the Document Cloud website while accessing the services. Which has affected few users and impacted their document cloud services (Exporting, Creating and Combing).

This issue has now been rectified and the services are up and running fine.We request you to check back whether it has resolved at your end or not.

Please do let us know if you are still experiencing the same problem, and if you have managed to find the solution for this problem then please do share your findings.

Regards,

Akanchha

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ExportPDF

Views

422

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Apr 11, 2018 0
Adobe Employee ,
May 20, 2018

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Hi Kellyi,

We apologize for the delay in response to your query.

The Document Cloud team was aware of the issue and has been working on the resolution. There was an intermittent issue going on with the Document Cloud website while accessing the services. Which has affected few users and impacted their document cloud services (Exporting, Creating and Combing).

This issue has now been rectified and the services are up and running fine.We request you to check back whether it has resolved at your end or not.

Please do let us know if you are still experiencing the same problem, and if you have managed to find the solution for this problem then please do share your findings.

Regards,

Akanchha

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May 20, 2018 0
New Here ,
Jul 18, 2018

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I keep getting the error 400 message too. Is there something wrong on the Adobe end again?

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Jul 18, 2018 0
New Here ,
Jan 24, 2019

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Hello! I am receiving the same error when trying to convert word. I need to have this pdf converted ASAP. I have tried every troubleshooting option posted in other forums. Thank you!

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Jan 24, 2019 0
Adobe Employee ,
Jan 24, 2019

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cmarguelles we have replied to your original post Error 400.  please let us know the update on that.

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Jan 24, 2019 1
New Here ,
Mar 11, 2019

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I am having the same error 400 issue.  I cleared cookies and caches to now avail.  I need help!

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Mar 11, 2019 0
Adobe Employee ,
May 03, 2019

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Hi davidg45682247

Sorry for the delay in response to your message.

Are you still experiencing the same problem? If yes then, did you check with a different web browser, Is it not working either?

Use a different web browser and check with the URL Adobe Document Cloud

Let us know if it still doesn't work.

Thanks,

Akanchha

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May 03, 2019 1
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