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please assist encountering errors

New Here ,
Mar 28, 2019

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You can type that you are getting "Encountered an Unexpected Error" error on signing into document cloud. You also tried changing the web browser and clearing the browsing history. Still not working.

And also mention that you were able to use it from the same computer before and specify how long you are facing this issue.

online with other department.

said to contact you here for assistance.

we are having maintenance issues with computer.

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please assist encountering errors

New Here ,
Mar 28, 2019

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You can type that you are getting "Encountered an Unexpected Error" error on signing into document cloud. You also tried changing the web browser and clearing the browsing history. Still not working.

And also mention that you were able to use it from the same computer before and specify how long you are facing this issue.

online with other department.

said to contact you here for assistance.

we are having maintenance issues with computer.

Views

354

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 28, 2019 0
New Here ,
Mar 29, 2019

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Hi I am having the same problem when trying yo create a pdf. I get the same message encountered an unexpected error

Please tell me the fix.

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Mar 29, 2019 0
Adobe Employee ,
Apr 02, 2019

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Hi All,

Sorry to hear about the trouble. We would like to know when exactly you have started experiencing this issue? Did it happen much recently or ever since migrated to the DC web Adobe Document Cloud ?

If you are still experiencing the same problem, then we request you to try the following troubleshooting steps to see if that makes any changes:

1- Clear the cache and cookies of the web browser or try with a different web browser than the current one.

2- Turn-Off internet security software for a while and try opening the document cloud website again.

[Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done.]

3- For testing, use Adobe Reader desktop application and see if that lets you access Document Cloud files and Export them.

4- If nothing works, then connect to a different network (hotspot or other wi-fi) and check back.

We would be looking forward to hear the update from you.

Thanks,

Akanchha

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Apr 02, 2019 1
Adobe Employee ,
Apr 03, 2019

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Hi,

I am sorry for the trouble you had while using the Adobe Document Cloud services. Would you mind checking and sharing the URL you are using to export the PDF file? Please share a screenshot of the URL.

To share a screenshot in this discussion, please take help from the article How to share screenshot

For testing purpose, please try exporting the PDF file in a different browser like incognito mode of Chrome, you can access the incognito mode by pressing CTRL/CMD + SHIFT + N from the keyboard.

Thanks,

Anand Sri.

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Apr 03, 2019 1
Adobe Employee ,
Apr 10, 2019

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Hi All,

Are you still experiencing trouble accessing the Document Cloud services or its up and running fine now? We have been looking for the update on this.

Let us know if there is any further assistance is required.

Thanks,

Akanchha

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Apr 10, 2019 1
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