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PLEASE HELP. Our company is currently using Adobe reader DC. We generate PDF files directly from Quickbook (premiere 2015) and convert the file to DOC/DOCX for editing purposes. It was working fine until last month, now all of new PDF files we attempt to

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Feb 26, 2018

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Our company is currently using Adobe Reader DC. We generate PDF files directly from Quickbook (Premiere 2015) and convert the file to DOC/DOCX for editing purposes.

It was working fine until last month, now all of new PDF files we attempt to convert to Word gives results of missing bars and not able to put cursor below for next page.

QB is saying they cannot detect any issues in our software and as long as PDF is generating fine it is not their issue. I have tried paying a IT service for single incident fix but three different technicians could not resolve this issue. (they even had me reinstall the entire OFFICE) It was converting fine for several years. I do not understand what triggered the change since last month.

PLEASE ADVISE!! Super urgent to fix.

Below are notes the last technician left me with.

Issue: unable to convert the page to word.

**Missing lines and unable to get extra page by default.

>>manually have to insert page by going to insert and then blank page.

>>tried changing the alignment of the page of word.

>>tried updating the adobe database.

>>tried to lower the font of pdf and the whole doc but was unable to edit as software does not have editing feature.

>>tried manually creating table, but that will change the whole format.

>>tried checking the Adobe forum for the same issues, where I was able to locate same issues but adobe replied that not all formats and files are fully convertible.

//invoice generated are in new format or alignment has been changed at the RAW level.

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PLEASE HELP. Our company is currently using Adobe reader DC. We generate PDF files directly from Quickbook (premiere 2015) and convert the file to DOC/DOCX for editing purposes. It was working fine until last month, now all of new PDF files we attempt to

New Here ,
Feb 26, 2018

Copy link to clipboard

Copied

Our company is currently using Adobe Reader DC. We generate PDF files directly from Quickbook (Premiere 2015) and convert the file to DOC/DOCX for editing purposes.

It was working fine until last month, now all of new PDF files we attempt to convert to Word gives results of missing bars and not able to put cursor below for next page.

QB is saying they cannot detect any issues in our software and as long as PDF is generating fine it is not their issue. I have tried paying a IT service for single incident fix but three different technicians could not resolve this issue. (they even had me reinstall the entire OFFICE) It was converting fine for several years. I do not understand what triggered the change since last month.

PLEASE ADVISE!! Super urgent to fix.

Below are notes the last technician left me with.

Issue: unable to convert the page to word.

**Missing lines and unable to get extra page by default.

>>manually have to insert page by going to insert and then blank page.

>>tried changing the alignment of the page of word.

>>tried updating the adobe database.

>>tried to lower the font of pdf and the whole doc but was unable to edit as software does not have editing feature.

>>tried manually creating table, but that will change the whole format.

>>tried checking the Adobe forum for the same issues, where I was able to locate same issues but adobe replied that not all formats and files are fully convertible.

//invoice generated are in new format or alignment has been changed at the RAW level.

TOPICS
ExportPDF

Views

66

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 26, 2018 0

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