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problem editing pdf's with a unreckognized subscription

New Here ,
Aug 30, 2018

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I am trying to edit a pdf, it keeps telling me to buy the Pro subscription, then when i click on it tells me I already have the subscription.  It won't convert the pdf to word either and I already tried rebooting

Hi Josephf,

As shared, we have checked your account information and found a subscription of Adobe Acrobat DC. So there shouldn't be any problem editing the PDF document.

Are you using Adobe Reader DC or Adobe Acrobat DC application? Adobe Reader DC is a free application which would not let you to edit the pdf files. Make sure that you have installed the correct application (Adobe Acrobat DC) to perform editing.

You may download the Acrobat DC, if its not installed- Download and install Acrobat DC subscription

For editing follow the instructions suggested here- PDF editor, edit text in PDF files | Adobe Acrobat DC

Hope this helps.

Regards,

Akanchha

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problem editing pdf's with a unreckognized subscription

New Here ,
Aug 30, 2018

Copy link to clipboard

Copied

I am trying to edit a pdf, it keeps telling me to buy the Pro subscription, then when i click on it tells me I already have the subscription.  It won't convert the pdf to word either and I already tried rebooting

Hi Josephf,

As shared, we have checked your account information and found a subscription of Adobe Acrobat DC. So there shouldn't be any problem editing the PDF document.

Are you using Adobe Reader DC or Adobe Acrobat DC application? Adobe Reader DC is a free application which would not let you to edit the pdf files. Make sure that you have installed the correct application (Adobe Acrobat DC) to perform editing.

You may download the Acrobat DC, if its not installed- Download and install Acrobat DC subscription

For editing follow the instructions suggested here- PDF editor, edit text in PDF files | Adobe Acrobat DC

Hope this helps.

Regards,

Akanchha

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70

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 30, 2018 0
Adobe Employee ,
Sep 04, 2018

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Hi Josephf,

As shared, we have checked your account information and found a subscription of Adobe Acrobat DC. So there shouldn't be any problem editing the PDF document.

Are you using Adobe Reader DC or Adobe Acrobat DC application? Adobe Reader DC is a free application which would not let you to edit the pdf files. Make sure that you have installed the correct application (Adobe Acrobat DC) to perform editing.

You may download the Acrobat DC, if its not installed- Download and install Acrobat DC subscription

For editing follow the instructions suggested here- PDF editor, edit text in PDF files | Adobe Acrobat DC

Hope this helps.

Regards,

Akanchha

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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