Highlighted

Problem opening a PDF

New Here ,
Oct 22, 2018

Copy link to clipboard

Copied

Does Adobe Creative Cloud has an issue today...for some reason my Mac can not open any PDF Files - I keep getting this ( see screen shot   Can some one get back to me this afternoon ASAP to advise what your issue is -  This is affecting my work?   Thanks you 22-10-18 14.29.

Screenshot 2018-10-22 14.27.54.png

[Title edited for question clarity and future forum search... Mod]

[Using your name as a question title does not work]

Views

130

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Problem opening a PDF

New Here ,
Oct 22, 2018

Copy link to clipboard

Copied

Does Adobe Creative Cloud has an issue today...for some reason my Mac can not open any PDF Files - I keep getting this ( see screen shot   Can some one get back to me this afternoon ASAP to advise what your issue is -  This is affecting my work?   Thanks you 22-10-18 14.29.

Screenshot 2018-10-22 14.27.54.png

[Title edited for question clarity and future forum search... Mod]

[Using your name as a question title does not work]

Views

131

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 22, 2018 0
Adobe Community Professional ,
Oct 22, 2018

Copy link to clipboard

Copied

that's a local (to your computer) problem.  something about your acrobat is corrupt.

reset your preferences - :  https://forums.adobe.com/thread/1595848?start=0&tstart=0

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 22, 2018 0
Adobe Community Professional ,
Oct 22, 2018

Copy link to clipboard

Copied

Did you recently do any upgrades to your Mac system? It appears you are on Mojave.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 22, 2018 0
Adobe Community Professional ,
Oct 22, 2018

Copy link to clipboard

Copied

Reinstall Acrobat.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 22, 2018 0
Adobe Employee ,
Oct 22, 2018

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 22, 2018 0
Adobe Employee ,
Oct 24, 2018

Copy link to clipboard

Copied

Hi Steve,

Since you are working on Mac, then  we request you to please uninstall the Acrobat using cleaner tool once- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and reinstall it again through Download and install Acrobat DC subscription.

Let us know if it makes a difference.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 24, 2018 1
Resources