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Problem uploading file for conversion

New Here ,
Nov 01, 2017

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When I click the "Convert" button in AdobeExport PDF, I get sent to the "Pricing | Export" Page ("Don't retype it. Easily convert it to Microsoft Word"), with no option to login, but I already have an account. What am I doing wrong?

My account is active and up to date

Cookies Enabled

OS 10.11.6

iMac

Hello Lalliel,

As I per the description above, I can understand that you are getting a message/page to subscribe again for Adobe ExportPDF service again, Is that correct?

As per the records, you have an active subscription of Adobe ExportPDF on your Adobe ID. Please refer and try the troubleshooting steps from the following KB doc  Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services). Link: https://forums.adobe.com/docs/DOC-8841

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

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ExportPDF

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Problem uploading file for conversion

New Here ,
Nov 01, 2017

Copy link to clipboard

Copied

When I click the "Convert" button in AdobeExport PDF, I get sent to the "Pricing | Export" Page ("Don't retype it. Easily convert it to Microsoft Word"), with no option to login, but I already have an account. What am I doing wrong?

My account is active and up to date

Cookies Enabled

OS 10.11.6

iMac

Hello Lalliel,

As I per the description above, I can understand that you are getting a message/page to subscribe again for Adobe ExportPDF service again, Is that correct?

As per the records, you have an active subscription of Adobe ExportPDF on your Adobe ID. Please refer and try the troubleshooting steps from the following KB doc  Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services). Link: https://forums.adobe.com/docs/DOC-8841

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

TOPICS
ExportPDF

Views

58

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 01, 2017 0
Adobe Employee ,
Nov 01, 2017

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Hello Lalliel,

As I per the description above, I can understand that you are getting a message/page to subscribe again for Adobe ExportPDF service again, Is that correct?

As per the records, you have an active subscription of Adobe ExportPDF on your Adobe ID. Please refer and try the troubleshooting steps from the following KB doc  Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud... Link: https://forums.adobe.com/docs/DOC-8841

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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