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"Conversion Failure" in PDF export to jpeg or tif

New Here ,
Nov 02, 2017

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For whatever reason, I am no longer able to convert PDFs, and now it only says "conversion failure" and "an error has occured which has stopped the processing of the pdf".

I have an active account that I am logged into, and I was exporting PDFs last night with no trouble. It's not due to a broken file, as I tried again on files I've already converted and they didn't work either.

What do I do?

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ExportPDF, PDF Pack

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"Conversion Failure" in PDF export to jpeg or tif

New Here ,
Nov 02, 2017

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For whatever reason, I am no longer able to convert PDFs, and now it only says "conversion failure" and "an error has occured which has stopped the processing of the pdf".

I have an active account that I am logged into, and I was exporting PDFs last night with no trouble. It's not due to a broken file, as I tried again on files I've already converted and they didn't work either.

What do I do?

TOPICS
ExportPDF, PDF Pack

Views

3.1K

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 02, 2017 0
Adobe Employee ,
Nov 07, 2017

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Hi Tiffanyd,

Sorry for the inconvenience caused.

I just checked your account and I see your subscription to Adobe PDFPack is active. There is no issue with the subscription status.

You may try the suggestions suggested here: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud... Or you may try exporting the file via browser:

Let us know if that works. If you still getting any issue let us know the exact problem or error if there is any.

-Tariq Dar

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Nov 07, 2017 1
New Here ,
Nov 07, 2017

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Hi Tariq,

Thanks for getting back to me.

I had previously been to the links provided and unfortunately none were the

solution. What seemed to work was an old fashioned reboot. In the future if

I have a Time sensitive issue, is there a way I can talk to a human right

then?

Thanks again

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Nov 07, 2017 0
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