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"conversion failure" message

New Here ,
Feb 09, 2019

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First file converted from pdf to word without problem, after that I always get "conversion failure" message (also stating that there is no internet connection and it is not true!)

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"conversion failure" message

New Here ,
Feb 09, 2019

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First file converted from pdf to word without problem, after that I always get "conversion failure" message (also stating that there is no internet connection and it is not true!)

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114

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Feb 09, 2019 0
Adobe Employee ,
Feb 10, 2019

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Hi Chiccofff,

Sorry to hear about the trouble you have experienced.

I believe you have tried conversion online via Adobe Document Cloud where the conversion is keep getting failed?

  • Change web browser and try conversion through a different one.
  • If you are using free desktop application Adobe Reader DC then you may Sign Out and Sign In back with your current Adobe ID and password in Adobe Reader and check for any pending updates from Help>Check for updates. Reboot the machine after the installation of any updates and see if this makes any difference.
  • If the issue still persists after the update, please use Acrobat cleaner tool to remove the Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Reboot the machine, and then install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution
  • For testing purpose, please connect the computer to a different network environment like a guest wired/wireless network, or mobile hotspot and try converting the PDF.
  • You can also try converting the PDF file to Word on your mobile device, and see if the issue is reproducible.
  • You may also refer to File conversion error | ExportPDF Link: https://helpx.adobe.com/acrobat-com/kb/file-never-converts.html

Let us know how it goes.

Regards,

Akanchha

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Feb 10, 2019 0
New Here ,
Feb 11, 2019

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Results:Changing browsers                             - it did not workSigning out/incheck for updates        - it did not workReinstalling softwarereboot                - it did not workTrying different network environments    - it did not workUsing the mobile app                               - IT WORKED!!!

   

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Feb 11, 2019 0
Adobe Employee ,
Feb 11, 2019

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Sorry to say, I'm failing to understand the result. You have mentioned the troubleshooting step and result it didn't work. But at the end it says It worked.

Did you manage to solve the problem or it got resolved automatically?

-Akanchha

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Feb 11, 2019 0
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