Highlighted

Request for subscription

New Here ,
May 29, 2018

Copy link to clipboard

Copied

Although i have a subsciption to Adobe, when i try to convert a pdf to powerpoint, the app asks me to purchase a subsciption. Help!

Hi Pag,

As per the issue description mentioned above, you are asking to subscribe when trying to export whereas you already has a subscription to the service, is that correct?

Looking at your account information, we see that you have an active subscription of Adobe Export PDF. Export PDF subscription can be access online via: https://cloud.acrobat.com/exportpdf or in Adobe Reader desktop application.

Make sure you are using the latest version of Adobe Reader to export pdf: Adobe Acrobat Reader DC Install for all versions

Also, make sure that you are "Signing In" using the correct email address under which you have made the purchase.

For further troubleshooting you may refer- Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if you need any help.

Shivam

Views

74

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Request for subscription

New Here ,
May 29, 2018

Copy link to clipboard

Copied

Although i have a subsciption to Adobe, when i try to convert a pdf to powerpoint, the app asks me to purchase a subsciption. Help!

Hi Pag,

As per the issue description mentioned above, you are asking to subscribe when trying to export whereas you already has a subscription to the service, is that correct?

Looking at your account information, we see that you have an active subscription of Adobe Export PDF. Export PDF subscription can be access online via: https://cloud.acrobat.com/exportpdf or in Adobe Reader desktop application.

Make sure you are using the latest version of Adobe Reader to export pdf: Adobe Acrobat Reader DC Install for all versions

Also, make sure that you are "Signing In" using the correct email address under which you have made the purchase.

For further troubleshooting you may refer- Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if you need any help.

Shivam

Views

75

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 29, 2018 0
Adobe Employee ,
May 29, 2018

Copy link to clipboard

Copied

Hi Pag,

As per the issue description mentioned above, you are asking to subscribe when trying to export whereas you already has a subscription to the service, is that correct?

Looking at your account information, we see that you have an active subscription of Adobe Export PDF. Export PDF subscription can be access online via: https://cloud.acrobat.com/exportpdf or in Adobe Reader desktop application.

Make sure you are using the latest version of Adobe Reader to export pdf: Adobe Acrobat Reader DC Install for all versions

Also, make sure that you are "Signing In" using the correct email address under which you have made the purchase.

For further troubleshooting you may refer- Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if you need any help.

Shivam

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 29, 2018 1
Resources