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Send Add-In for Outlook no longer works after recent Acrobat DC update

Explorer ,
Oct 19, 2018

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The Send & Track plug-in for Outlook (2016) never really worked to begin with... the add-in would "un-check" itself daily.  Whenever I wanted to use Send & Track in for an email attachment, I'd have to go to "File->Option->Add-ins->" and re-check it.  At least it would work after manually activating it.

With the recent Acrobat DC update, the Add-In is now called "Adobe Document Cloud for Microsoft Outlook - Acrobat" and is completely unusable.  It still doesn't stay active as an add-in but now after re-checking it, it crashes Outlook, re-starts it, and either leaves the email in Drafts or deletes it entirely. The attachment, however, does get uploaded to the DC... so I guess "completely unusable" is an exaggeration, it just does not work at all as a plug-in for Outlook.

Anybody at Adobe on this? 

Win 10 Pro, v 1803 build 17134.345

MS Office for Business, v 1809 build 10827.20150

up-to-date CC

Hi Carved,

Sorry to hear about the frustrating experience and that for sharing the detailed information.

Adobe Acrobat official update (19.008.20080) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

Once the update installed, then you may open MS Outlook and enable the Add-on following the below settings-

1-Open MS Outlook>File>Options>Add-ins

2- Manage>Go>Select> Adobe Document Cloud for Microsoft Outlook - Acrobat>Add>Ok

3- You may also check the update for MS Office, if its pending.

Regards,

Akanchha

TOPICS
Acrobat.com Cloud Storage, Adobe Send

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Send Add-In for Outlook no longer works after recent Acrobat DC update

Explorer ,
Oct 19, 2018

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The Send & Track plug-in for Outlook (2016) never really worked to begin with... the add-in would "un-check" itself daily.  Whenever I wanted to use Send & Track in for an email attachment, I'd have to go to "File->Option->Add-ins->" and re-check it.  At least it would work after manually activating it.

With the recent Acrobat DC update, the Add-In is now called "Adobe Document Cloud for Microsoft Outlook - Acrobat" and is completely unusable.  It still doesn't stay active as an add-in but now after re-checking it, it crashes Outlook, re-starts it, and either leaves the email in Drafts or deletes it entirely. The attachment, however, does get uploaded to the DC... so I guess "completely unusable" is an exaggeration, it just does not work at all as a plug-in for Outlook.

Anybody at Adobe on this? 

Win 10 Pro, v 1803 build 17134.345

MS Office for Business, v 1809 build 10827.20150

up-to-date CC

Hi Carved,

Sorry to hear about the frustrating experience and that for sharing the detailed information.

Adobe Acrobat official update (19.008.20080) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

Once the update installed, then you may open MS Outlook and enable the Add-on following the below settings-

1-Open MS Outlook>File>Options>Add-ins

2- Manage>Go>Select> Adobe Document Cloud for Microsoft Outlook - Acrobat>Add>Ok

3- You may also check the update for MS Office, if its pending.

Regards,

Akanchha

TOPICS
Acrobat.com Cloud Storage, Adobe Send

Views

1.5K

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Oct 19, 2018 0
Adobe Employee ,
Oct 23, 2018

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Hi Carved,

Sorry to hear about the frustrating experience and that for sharing the detailed information.

Adobe Acrobat official update (19.008.20080) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

Once the update installed, then you may open MS Outlook and enable the Add-on following the below settings-

1-Open MS Outlook>File>Options>Add-ins

2- Manage>Go>Select> Adobe Document Cloud for Microsoft Outlook - Acrobat>Add>Ok

3- You may also check the update for MS Office, if its pending.

Regards,

Akanchha

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Oct 23, 2018 1
New Here ,
Oct 19, 2019

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Bought a new HP Specture ... Added Outlook 2016 ... went to add Adobe Send-and-Track ... and the msi upload returns a message that says Send ... "Installer cannot continue as it could not detect any supported vesion of 64-bit Microsoft Outlook installed on this machine ...."  I attempted to upload it using the 32-bit version as well. 

// Richard Eastman

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