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Send form for signature from alternate email address

New Here ,
Mar 28, 2016

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Hi there,

I am using Acrobat Pro to prepare a form and subsequently send for signature. I'm self employed and work on a number of projects but depending on the form I'm sending, I'd like to be able to send for a signature from the appropriate email account (4 accounts in use).

Can you please advise how to send the document from a different email address and receive the signed document to that account as well? I don't want to use my personal email address for this.

Many thanks,

Grant

Hi Lovical,

As you have mentioned above that even after changing the email address, it shows your personal email address in the sender option.

I would suggest you contact support in this case.

You may contact support through this link: Contact Customer Care

Once the link is open, please sign in with your Adobe ID under which you have purchased the product.

Then select the product and the issue from the options provided.

At the bottom of the page, you will find an option " Show me my contact options" in the blue box.

Regards,

Meenakshi

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Send form for signature from alternate email address

New Here ,
Mar 28, 2016

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Hi there,

I am using Acrobat Pro to prepare a form and subsequently send for signature. I'm self employed and work on a number of projects but depending on the form I'm sending, I'd like to be able to send for a signature from the appropriate email account (4 accounts in use).

Can you please advise how to send the document from a different email address and receive the signed document to that account as well? I don't want to use my personal email address for this.

Many thanks,

Grant

Hi Lovical,

As you have mentioned above that even after changing the email address, it shows your personal email address in the sender option.

I would suggest you contact support in this case.

You may contact support through this link: Contact Customer Care

Once the link is open, please sign in with your Adobe ID under which you have purchased the product.

Then select the product and the issue from the options provided.

At the bottom of the page, you will find an option " Show me my contact options" in the blue box.

Regards,

Meenakshi

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Mar 28, 2016 0
Adobe Employee ,
Mar 29, 2016

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Hi grant1608,

I am sorry as you will not be able to send document with different email account.

However you can change the Adobe ID to the email address from which you wish to send document for signature.

Refer this KB doc for changing Adobe ID Manage your Adobe ID account

Regards,

Meenakshi

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Mar 29, 2016 0
New Here ,
Aug 12, 2017

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This does not appear to work.

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Aug 12, 2017 1
New Here ,
Oct 24, 2017

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yes, I am having the same problem.  I signed up for Adobe cloud suites from my personal address.  But now when I go to send out an NDA to someone, it keeps showing that's it's coming from my personal email address even though I've changed everything in the manage "My Account" settings to reflect my business email address.  please help resolve this.  We can't possibly be stuck here. We should be able to send a pdf or NDA for example from the address a verified address that we chose on our account. PLEASE HELP

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Oct 24, 2017 1
New Here ,
Oct 24, 2017

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yes, I am having the same problem.  I signed up for Adobe cloud suites from my personal address.  But now when I go to send out an NDA to someone, it keeps showing that's it's coming from my personal email address even though I've changed everything in the manage "My Account" settings to reflect my business email address.  please help resolve this.  We can't possibly be stuck here. We should be able to send a pdf or NDA for example from the address a verified address that we chose on our account. PLEASE HELP

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Oct 24, 2017 1
Adobe Employee ,
Oct 26, 2017

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Hi Lovical,

As you have mentioned above that even after changing the email address, it shows your personal email address in the sender option.

I would suggest you contact support in this case.

You may contact support through this link: Contact Customer Care

Once the link is open, please sign in with your Adobe ID under which you have purchased the product.

Then select the product and the issue from the options provided.

At the bottom of the page, you will find an option " Show me my contact options" in the blue box.

Regards,

Meenakshi

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Oct 26, 2017 1
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