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Sharing Error

New Here ,
Oct 28, 2019

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I am trying the adobe document cloud sharing. And whenever I click the share button, an error message in red appear. "Share: unexpected error". "Sharing is temporarily unavailable. Please try again later." Please let me know how to resolve this.

 

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Sharing Error

New Here ,
Oct 28, 2019

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I am trying the adobe document cloud sharing. And whenever I click the share button, an error message in red appear. "Share: unexpected error". "Sharing is temporarily unavailable. Please try again later." Please let me know how to resolve this.

 

share error adobe doc cloud.PNG

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Oct 28, 2019 0
Adobe Employee ,
Nov 06, 2019

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Hey there!

 

Sorry to hear about the trouble. 

Would you please try accessing the Document Cloud website through a different web browser  https://documentcloud.adobe.com/ 

Or try deleting the cache and cookies of the current one and then check.

 

Thanks,

Akanchha 

 

 

 

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Nov 06, 2019 0
New Here ,
Nov 12, 2019

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I am experiencing the same issue. Changing browsers and refreshing the cache has not resolved it.

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Nov 12, 2019 0
Adobe Employee ,
Nov 18, 2019

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Hi there,

 

Sorry for the delay in response.

 

Are you still experiencing issue in sharing the document?

If yes, could you please try once to use the Chrome new incognito window? 

Also , let us know if the issue occurs on all the files that you try to share.

Did you try to share file using the desktop application? 

 

Let us know if the issue is laready resolved.

 

Regards,

Meenakshi

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Nov 18, 2019 0
A J I LATEST
New Here ,
Nov 19, 2019

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Incognito does not resolve the issue. From the desktop app I get an error that say I do not have internet connectivity. This is occuring on every file I try.

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Nov 19, 2019 0
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