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Subscribed for PDF Pack still unable to use Combine PDF, getting purchase page.

New Here ,
Nov 14, 2017

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I already purchased Adobe PDF pack, however I cannot find the screen to combine documents--I keep getting brought back to the link to re-purchase what I've already payed for. Help?

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Subscribed for PDF Pack still unable to use Combine PDF, getting purchase page.

New Here ,
Nov 14, 2017

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I already purchased Adobe PDF pack, however I cannot find the screen to combine documents--I keep getting brought back to the link to re-purchase what I've already payed for. Help?

TOPICS
PDF Pack

Views

96

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Nov 14, 2017 0
Adobe Employee ,
Nov 15, 2017

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Hi Ericn,

As per the account information it seems like you are a subscriber of Adobe PDF Pack.

Adobe PDF Pack is an online service that you can use online via  https://cloud.acrobat.com/convertpdf or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email under which you have subscription registered.

I assume that you have been trying to access your PDF Pack subscription through wrong application Adobe Acrobat DC not Reader DC?

Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.

Hope this helps.

Regards,

Akanchha

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