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Why is the pdf cropped and the text is incorrect when converted to Word?
Could you confirm the exact workflow of how you have been converting the document? Is it online through the web browser or using desktop application Adobe Reader DC?
ExportPDF can create high-quality conversions, but the quality of converted document depends on the quality of the PDF file you start with. For more information you may read-
Text is garbled in converted file | ExportPDF or check with another document.