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Trouble accessing my Export PDF plan on one computer

New Here ,
Apr 23, 2018

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I have an ExportPDF plan. It works fine on most computers, but not on my laptop (Windows 10, Chrome). I am signed in, but on clicking Esport PDF I see heading "Adobe Acrobat Pro DC" and a link to purchase the product, instead of the usual "Adobe Export PDF" heading. What can be the problem? Thank you.

Hi Ivada,

Acrobat DC doesn't support the Document Cloud Services (Export PDF, PDF Pack etc), it has its own subscription called Adobe Acrobat DC subscription.

How to access Export PDF please refer to-  Using Adobe Export PDF

Please ensure that you are working with Adobe Reader DC, that you can install through- Adobe Acrobat Reader DC Install for all versions

Also, Adobe Export PDF is an online service that you can access online via- https://cloud.acrobat.com/exportpdf

For further troubleshooting you may refer- Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if it still doesn't make any difference.

Regards,

Akanchha

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ExportPDF

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Trouble accessing my Export PDF plan on one computer

New Here ,
Apr 23, 2018

Copy link to clipboard

Copied

I have an ExportPDF plan. It works fine on most computers, but not on my laptop (Windows 10, Chrome). I am signed in, but on clicking Esport PDF I see heading "Adobe Acrobat Pro DC" and a link to purchase the product, instead of the usual "Adobe Export PDF" heading. What can be the problem? Thank you.

Hi Ivada,

Acrobat DC doesn't support the Document Cloud Services (Export PDF, PDF Pack etc), it has its own subscription called Adobe Acrobat DC subscription.

How to access Export PDF please refer to-  Using Adobe Export PDF

Please ensure that you are working with Adobe Reader DC, that you can install through- Adobe Acrobat Reader DC Install for all versions

Also, Adobe Export PDF is an online service that you can access online via- https://cloud.acrobat.com/exportpdf

For further troubleshooting you may refer- Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if it still doesn't make any difference.

Regards,

Akanchha

TOPICS
ExportPDF

Views

48

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 23, 2018 0
Adobe Employee ,
Apr 23, 2018

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Hi Ivada,

Acrobat DC doesn't support the Document Cloud Services (Export PDF, PDF Pack etc), it has its own subscription called Adobe Acrobat DC subscription.

How to access Export PDF please refer to-  Using Adobe Export PDF

Please ensure that you are working with Adobe Reader DC, that you can install through- Adobe Acrobat Reader DC Install for all versions

Also, Adobe Export PDF is an online service that you can access online via- https://cloud.acrobat.com/exportpdf

For further troubleshooting you may refer- Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't make any difference.

Regards,

Akanchha

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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