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trouble signing in when trying to convert a file, but able to sign in to program

New Here ,
Aug 02, 2017

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When I have a pdf and click on convert, a small screen comes up that says there was an error signing in.

Yet at the top right corner it has recognized me, and I can sign is with my username and password no problem.

What is the problem?

I have tried going out and back in.

Of course, I have tried clicking convert many times hoping for a different response.

Any suggestions?
Thanks

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Fill & Sign

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trouble signing in when trying to convert a file, but able to sign in to program

New Here ,
Aug 02, 2017

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Copied

When I have a pdf and click on convert, a small screen comes up that says there was an error signing in.

Yet at the top right corner it has recognized me, and I can sign is with my username and password no problem.

What is the problem?

I have tried going out and back in.

Of course, I have tried clicking convert many times hoping for a different response.

Any suggestions?
Thanks

TOPICS
Fill & Sign

Views

183

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 02, 2017 0
Adobe Employee ,
Aug 02, 2017

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Hi williamc10298128,

Please use our online service at https://cloud.acrobat.com with your Adobe ID and password.

Please let me know if you still have any problems.

thank you.

Hisami

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Aug 02, 2017 1
New Here ,
Aug 02, 2017

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Currently unavailable

We apologize for the inconvenience. We are working hard to make the service available. Please check back shortly.

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Aug 02, 2017 0
Adobe Employee ,
Aug 02, 2017

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Hi coburgkclc,

It seems that you logged in at https://cloud.acrobat.com with your Adobe ID and password and saw the above message "Currently unavailable".  Please try again a little bit later and let me know if you still have the same issue.

Thank you.

Hisami

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Aug 02, 2017 1
New Here ,
Aug 02, 2017

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Same issue - I've been getting that screen for days

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Aug 02, 2017 0
Adobe Employee ,
Aug 02, 2017

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Hi CoburgKCLC,

Thank you for your prompt reply.

Is it possible for you to log in from another computer at another location such as from home or workplace?

Thank you.

Hisami

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Aug 02, 2017 0
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