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Unable to access document Cloud Documents

New Here ,
Aug 23, 2017

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unable to log in to https://cloud.acrobat.com  or https://brb.acrobat.com

get the following screen?

i have seen similar discussions - but no answers, is the site down?

sitechecker shows the site as up - but still i get the unavailable message....

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Unable to access document Cloud Documents

New Here ,
Aug 23, 2017

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unable to log in to https://cloud.acrobat.com  or https://brb.acrobat.com

get the following screen?

i have seen similar discussions - but no answers, is the site down?

sitechecker shows the site as up - but still i get the unavailable message....

TOPICS
ExportPDF

Views

195

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 23, 2017 0
Adobe Employee ,
Aug 23, 2017

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Hi rachelh12295026,

Please try to login again in another browser at https://cloud.acrobat.com with your Adobe ID and password.

If you still see the same error please try to login in your cell phone or from different network environment such as from home.

We cannot reproduce this in-house but some of customers see this issue and a few customers resolved it'

Below are the reply from those customers:

  1. We were able to fix the issue by changing trust policies specifically for acrobat.com on our network. As far as I know they just whitelisted acrobat.com. Like put an exception in the firewall for that site.
  2. I discovered that there was a blockage in my corporate network. The firewall was blocking my access to cloud.acrobat.com

Please let me know if you have any questions.

thank you.

Hisami

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