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Unable to cancel Adobe PDFPack subscription

New Here ,
Dec 12, 2017

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Annullamento abbonamento Adobe stock pack

Non riesco ad annullare l'abbonamento ad Adobe Stock....dopo essere entrato nel mio account, vado in prodotti, vado in gestisci piano ma non me lo fa cancellare, non esiste un'assistenza telefonica in italiano...come caspita si fa a togliere questo abbonamento...???

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Unable to cancel Adobe PDFPack subscription

New Here ,
Dec 12, 2017

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Annullamento abbonamento Adobe stock pack

Non riesco ad annullare l'abbonamento ad Adobe Stock....dopo essere entrato nel mio account, vado in prodotti, vado in gestisci piano ma non me lo fa cancellare, non esiste un'assistenza telefonica in italiano...come caspita si fa a togliere questo abbonamento...???

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PDF Pack

Views

108

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Dec 12, 2017 0
AnandSri LATEST
Adobe Employee ,
Dec 12, 2017

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Hello silvioa35624827

As per the description above, you are not able to cancel the current Adobe PDFPack subscription you have on your current Adobe ID, Is that correct?

Currently you are subscribed to Adobe PDFPack subscription on your Adobe ID and it is in an inactive state due to a billing issue(no-payment) from the month of October 2017 as the payment for the subscription got declined due to less credit in the card you have in the account and due to the inactive state of the subscription you are not able to cancel it. But there is no subscription for Adobe Stock.

For more information about managing the subscription and billing issue, you may refer to the following KB doc Renew or restart your Creative Cloud membership

For cancellation, you may refer to Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

You may also contact the Adobe support team to manage the membership or for cancellation, contact the Adobe support team through Contatti | Adobe

I have also shared the direct contact details of Adobe support via private message, please check your email inbox.

Feel free to update this discussion in case you need further assistance.

Regards,

Anand Sri.

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