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Unable to combine 2pdfs "Could Not Complete your request (400)" error.

New Here ,
Jan 09, 2018

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I am trying to combine two PDFs and it says "Could Not Complete your request (400)." This has never happened before and we combine files all the time

Hi Noelles,

Could you share the exact workflow of converting files? Is it the through online via- https://cloud.acrobat.com/exportpdf ?

You may check certain things to understand, what exactly causing the problem.

Check the file size of both documents it should be more than 100MB

As Combine files feature of Adobe PDF Pack service can be accessed online, try clearing the chase and cookies of the web browser first. Or check with a different web browser.

Let us know if it still doesn't help.

Regards,

Akanchha

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ExportPDF, PDF Pack

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Unable to combine 2pdfs "Could Not Complete your request (400)" error.

New Here ,
Jan 09, 2018

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I am trying to combine two PDFs and it says "Could Not Complete your request (400)." This has never happened before and we combine files all the time

Hi Noelles,

Could you share the exact workflow of converting files? Is it the through online via- https://cloud.acrobat.com/exportpdf ?

You may check certain things to understand, what exactly causing the problem.

Check the file size of both documents it should be more than 100MB

As Combine files feature of Adobe PDF Pack service can be accessed online, try clearing the chase and cookies of the web browser first. Or check with a different web browser.

Let us know if it still doesn't help.

Regards,

Akanchha

TOPICS
ExportPDF, PDF Pack

Views

212

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 09, 2018 0
Adobe Employee ,
Jan 10, 2018

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Hi Noelles,

Could you share the exact workflow of converting files? Is it the through online via- https://cloud.acrobat.com/exportpdf ?

You may check certain things to understand, what exactly causing the problem.

Check the file size of both documents it should be more than 100MB

As Combine files feature of Adobe PDF Pack service can be accessed online, try clearing the chase and cookies of the web browser first. Or check with a different web browser.

Let us know if it still doesn't help.

Regards,

Akanchha

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Jan 10, 2018 1
New Here ,
Apr 24, 2018

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Im experiencing the same issue. Ive already tried clearing all the history and cookies. What else can I try?

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Apr 24, 2018 0
Adobe Employee ,
Apr 25, 2018

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Hi Wendyr,

Are you receiving the similar error "Could Not Complete your request (400)" as mentioned in this discussion or is it something else?

If its a same error, then you may check with a different web browser to see if it works.

Also, are you able to complete the conversion through the desktop application "Adobe Reader DC"?

If its giving any other error such as "Conversion Failure" then, there was an intermittent issue going on with the Document Cloud website while accessing the services. Which has affected few users and impacted their services (Exporting, Creating and Combining) which was resulting an error "Conversion Failure"

This issue has now been rectified and the services are up and running fine.We request you to check back whether it has resolved at your end or not.

Please do let us know if you are still experiencing the same problem, and if you have managed to find the solution for this problem then please do share your findings.

You can refer to the similar discussion for the same- Re: Conversion Failure

Regards,

Akanchha

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Apr 25, 2018 0
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