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Unable to connect to Document Cloud

New Here ,
Oct 07, 2016

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Currently having trouble accessing Document Cloud via my browser and Acrobat Reader DC.

Chrome - This site can’t be reached cloud.acrobat.com took too long to respond. Try: Checking the connection Checking the proxy and the firewall Running Windows Network Diagnostics ERR_CONNECTION_TIMED_OUT

AR DC - No Internet Connection

Any thoughts? Only just noticed this problem on my desktop.

Problem seems to have resolved.  I am wondering if it's an IP issue? As my phone was working on 4G.  I've had it before with my ISP that they re-use IP addresses that can sometimes be banned. Would this cause this issue?

Robbie

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Acrobat.com Cloud Storage

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Unable to connect to Document Cloud

New Here ,
Oct 07, 2016

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Currently having trouble accessing Document Cloud via my browser and Acrobat Reader DC.

Chrome - This site can’t be reached cloud.acrobat.com took too long to respond. Try: Checking the connection Checking the proxy and the firewall Running Windows Network Diagnostics ERR_CONNECTION_TIMED_OUT

AR DC - No Internet Connection

Any thoughts? Only just noticed this problem on my desktop.

Problem seems to have resolved.  I am wondering if it's an IP issue? As my phone was working on 4G.  I've had it before with my ISP that they re-use IP addresses that can sometimes be banned. Would this cause this issue?

Robbie

TOPICS
Acrobat.com Cloud Storage

Views

484

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 07, 2016 0
Adobe Employee ,
Oct 07, 2016

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Hi Robbie.Garrett ,

Try to follow the steps given in the following link:

Can't connect to Adobe.com online service

Could you please let me know if you are able to access other websites on the Internet?

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Oct 07, 2016 1
New Here ,
Oct 08, 2016

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Problem seems to have resolved.  I am wondering if it's an IP issue? As my phone was working on 4G.  I've had it before with my ISP that they re-use IP addresses that can sometimes be banned. Would this cause this issue?

Robbie

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Oct 08, 2016 0
Adorobat LATEST
Adobe Employee ,
Oct 09, 2016

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Hi Robbie.Garrett

I am not sure about the setup your ISP follows, but yes, this might be the main cause besides other. IP address banning can be implemented on ISP level or above that, and, when this is done, the server in question blocks your IP address from accessing the Internet.

Let me know if you have further questions.

Thank You!

Shivam

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Oct 09, 2016 1
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