As per the description above, you are not able to convert and edit a PDF file, Is that correct?
the record shows that you are subscribed to Adobe ExportPDF on your current Adobe ID, using Adobe ExportPDF you can easily turn PDF files into editable Word, Excel, PowerPoint, and RTF (Rich Text Format) documents. But you cannot edit PDF files with Adobe ExportPDF. You need Acrobat DC to edit PDF files. See Adobe Acrobat Pro DC: PDF converter, convert PDFs from anywhere.
You can access the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.
You can also use the free desktop version of Adobe Reader to use the services of Adobe ExportPDF. Download Adobe Reader DC from Adobe - Adobe Acrobat Reader DC Distribution
For troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...
Feel free to update this discussion in case you need further assistance.
Yes, that is correct.
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Please try the above-mentioned suggestions and let us know how it goes.
Have the same issue. Can the PDF pack do this?