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Unable to convert and Edit a PDF

New Here ,
Jan 11, 2018

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I cannot edit a document and I cannot chat with anyone to help me:-(

Hello davidw43562404

As per the description above, you are not able to convert and edit a PDF file, Is that correct?

the record shows that you are subscribed to Adobe ExportPDF on your current Adobe ID, using Adobe ExportPDF you can easily turn PDF files into editable Word, Excel, PowerPoint, and RTF (Rich Text Format) documents. But you cannot edit PDF files with Adobe ExportPDF. You need Acrobat DC to edit PDF files. See Adobe Acrobat Pro DC: PDF converter, convert PDFs from anywhere.

You can access the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

You can also use the free desktop version of Adobe Reader to use the services of Adobe ExportPDF. Download Adobe Reader DC from Adobe - Adobe Acrobat Reader DC Distribution

For troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Feel free to update this discussion in case you need further assistance.

Regards,

Anand Sri.

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Unable to convert and Edit a PDF

New Here ,
Jan 11, 2018

Copy link to clipboard

Copied

I cannot edit a document and I cannot chat with anyone to help me:-(

Hello davidw43562404

As per the description above, you are not able to convert and edit a PDF file, Is that correct?

the record shows that you are subscribed to Adobe ExportPDF on your current Adobe ID, using Adobe ExportPDF you can easily turn PDF files into editable Word, Excel, PowerPoint, and RTF (Rich Text Format) documents. But you cannot edit PDF files with Adobe ExportPDF. You need Acrobat DC to edit PDF files. See Adobe Acrobat Pro DC: PDF converter, convert PDFs from anywhere.

You can access the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

You can also use the free desktop version of Adobe Reader to use the services of Adobe ExportPDF. Download Adobe Reader DC from Adobe - Adobe Acrobat Reader DC Distribution

For troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Feel free to update this discussion in case you need further assistance.

Regards,

Anand Sri.

TOPICS
ExportPDF

Views

299

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Jan 11, 2018 0
Adobe Employee ,
Jan 11, 2018

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Hello davidw43562404

As per the description above, you are not able to convert and edit a PDF file, Is that correct?

the record shows that you are subscribed to Adobe ExportPDF on your current Adobe ID, using Adobe ExportPDF you can easily turn PDF files into editable Word, Excel, PowerPoint, and RTF (Rich Text Format) documents. But you cannot edit PDF files with Adobe ExportPDF. You need Acrobat DC to edit PDF files. See Adobe Acrobat Pro DC: PDF converter, convert PDFs from anywhere.

You can access the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

You can also use the free desktop version of Adobe Reader to use the services of Adobe ExportPDF. Download Adobe Reader DC from Adobe - Adobe Acrobat Reader DC Distribution

For troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Feel free to update this discussion in case you need further assistance.

Regards,

Anand Sri.

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Jan 11, 2018 1
New Here ,
Jan 11, 2018

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Yes, that is correct.

[personal info removed by Mod]

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Jan 11, 2018 0
AnandSri LATEST
Adobe Employee ,
Jan 11, 2018

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Please try the above-mentioned  suggestions and let us know how it goes.

Regards,

Anand Sri.

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Jan 11, 2018 0
New Here ,
Jan 11, 2018

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Have the same issue. Can the PDF pack do this?

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Jan 11, 2018 0
Adobe Employee ,
Jan 11, 2018

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Hello kevinm467216

You cannot edit any PDF file using Adobe PDFPack services, to edit a PDF file you need Acrobat DC. To know more about Adobe PDFPack, please refer to How to Use Adobe PDF Pack

Regards,

Anand Sri.

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Jan 11, 2018 1
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