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Unable to convert excel to pdf using Adobe Reader X.

Explorer ,
Mar 12, 2018

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I have Adobe Reader X, which I have been using for 18 months or so, simply to convert Excel documents to PDF. It has suddenly stopped creating PDF's. All I get is an error message 'An error occurred while trying to Adobe Create PDF online'.

Thanks for sharing the additional information Colin.

As its Windows Vista operating system, so I wonder that we would have a workaround to get this error fixed for you. Sorry to say we do not have the windows Vista to test the same and neither its supported OS anymore.

The conversion you are trying is online via https://cloud.acrobat.com/exportpdf  have you tried with a different file? As it could be a file specific issue.

Regards,

Akanchha

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Unable to convert excel to pdf using Adobe Reader X.

Explorer ,
Mar 12, 2018

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I have Adobe Reader X, which I have been using for 18 months or so, simply to convert Excel documents to PDF. It has suddenly stopped creating PDF's. All I get is an error message 'An error occurred while trying to Adobe Create PDF online'.

Thanks for sharing the additional information Colin.

As its Windows Vista operating system, so I wonder that we would have a workaround to get this error fixed for you. Sorry to say we do not have the windows Vista to test the same and neither its supported OS anymore.

The conversion you are trying is online via https://cloud.acrobat.com/exportpdf  have you tried with a different file? As it could be a file specific issue.

Regards,

Akanchha

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200

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Mar 12, 2018 0
Adobe Employee ,
Mar 12, 2018

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Hi Colinp,

Adobe Reader X is a very old version of Adobe Reader series, which might have started causing some compatibility issues with the latest OS. As Adobe Reader is a free application, so we recommend you to install the latest version of Adobe Reader which is DC and try the conversion through that.

Adobe Acrobat Reader DC Install for all versions

However, its an online service that you can also access through- https://cloud.acrobat.com/exportpdf

Sign In using your Adobe ID and password for the activation.

Hope this will help.

Regards,

Akanchha

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Mar 12, 2018 0
Explorer ,
Mar 12, 2018

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Hi Akki 24,

Many thanks for your reply but I'm not sure you're entirely correct. I didn't say so before but I am still running Windows Vista on my old laptop that I only use for invoices. I don't particularly want to invest in a new laptop at this present time. I believe Adobe Acrobat Reader DC is not compatible with Vista. Your comments please

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Mar 12, 2018 0
Adobe Employee ,
Mar 14, 2018

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Thanks for sharing the additional information Colin.

As its Windows Vista operating system, so I wonder that we would have a workaround to get this error fixed for you. Sorry to say we do not have the windows Vista to test the same and neither its supported OS anymore.

The conversion you are trying is online via https://cloud.acrobat.com/exportpdf  have you tried with a different file? As it could be a file specific issue.

Regards,

Akanchha

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Mar 14, 2018 0
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