Unable to convert file-"an error occurred while signing in".

Report · May 08, 2017

When I'm trying to convert a file, the product gives and error message " an error occured while signing in". I have signed in on-line several times.

Report · May 09, 2017

Hi Tamekac52383994,

As explained above that you have tried multiple times to sign in online to access the convert feature. Have you tried with different web browsers?

You may try signing in through the different browser.
And if you have installed any "Security Software" or "Firewall", you may turn in off for a while and try again.
(Turn the security software back ON as its not recommended)
You can use the Export PDF service(that you have subscribed) through the Adobe Reader DC desktop application.
if you have not installed the Reader DC, you may use the link to download the software through- Adobe Acrobat Reader DC Install for all versions

Let us know if it doesn't work.

Regards,

Akanchha

Adobe Community